Shipping/returns

Payment

  • Is processed using Mastercard, Visa, or PayPal through our secure online ordering system.
  • Pricing is in Australian dollars, GST inclusive.

Shipping 

  • Shipping charges are FREE for orders over $150.00 (within Australia). For orders under $150.00 a flat rate of $12.95 applies.
  • Express Post can be selected for $19.95 (for delivery time details please refer to the Australia Post website).
  • We ship all orders from Sydney using Australia Post. Note that there are restrictions on some products. Estimated delivery times by Australia Post here.
  • Not all products are kept in stock and orders may be subject to supplier availability.
  • We currently only ship to addresses in Australia.

Click and collect

  • Regatta pickups are available where we have a popup shop, tick the appropriate box when placing your order.
  • Special arrangement: During Sydney lockdown, if health restrictions permit, we are able to meet you at Georges River Sailing Club to give you your order. Call to arrange 0457 152 168.

Returns Policy

  • How to
    • If you need to return an item, login to your account
    • View the order using the "Completed Orders" link under the My Account menu
    • Click the Return Item(s) button.
    • Authorised returns can by by post, or drop off at our showroom. Address details are on returns authorisation.
    • Only authorised returns will be processed.
  • Refund
    • If you are returning items for a refund, please login to your account as per 'How to' and complete the return request.
    • At the discretion of BoatCrewGear.com you may return most new items in resaleable condition within 14 days of delivery for a refund or store credit.
    • Items must include undamaged original packaging and have labels attached and intact.
    • Return delivery costs are your responsibility.
    • Returns maybe subject to a $20.00 restocking fee if the original order was sent post free.
    • Any original postage paid by you is not refundable.
    • SPECIAL ORDERS and CLEARANCE ITEMS are firm sale. Refunds only under warranty.
  • Exchange
    • If you are returning to exchange for a different size, please login to your account as per 'How to' and complete the return request.
    • ALL RETURNS FOR EXCHANGE MUST INCLUDE A REPLY-PAID AUSTRALIA POST ENVELOPE for new gear to be sent to you.
    • Products bought on SPECIAL or CLEARANCE may not be able to be exchanged unless other size/colour readily available.
  • Our error - We pay the return shipping costs via Australia Post if the return is a result of our error (you received an incorrect or defective item). Contact us to arrange.
  • Special orders - please note there are no returns or exchanges on special orders unless product is faulty.
  • Any enquiries regarding returns, please use our contact page.

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