Shipping/returns

Payment

  • Is processed using Mastercard, Visa, or PayPal through our secure online ordering system.
  • Pricing is in Australian dollars, GST inclusive.
  • WE DO NOT ACCEPT ORDERS FROM OUTSIDE OF AUSTRALIA, REGARDLESS OF THE DELIVERY ADDRESS. ANY ORDERS PLACED FROM OUTSIDE AUSTRALIA WILL NOT BE SHIPPED.

Shipping 

  • Shipping charges are FREE for orders over $150.00 (within Australia). For orders under $150.00 a flat rate of $12.95 applies.
  • Express Post can be selected for $19.95 (for delivery time details please refer to the Australia Post website).
  • We ship all orders from Sydney using Australia Post. Note that there are restrictions on some products. Estimated delivery times by Australia Post here.
  • Not all products are kept in stock and orders may be subject to supplier availability.
  • Product color may vary slightly due to photographic lighting sources or your monitor settings.
  • We currently only ship to addresses in Australia.
  • If incorrect address supplied, re-post will be charged at cost.

Click and collect

  • Order online, select the same billing to/shipping to address, then select the appropriate box under shipping methods.
  • Regatta pickups are available where we have a popup shop.
  • Click and collect is also available at Georges River Sailing Club in Sydney by appointment

Returns Policy

  • How to
    • If you need to return an item, login to your account
    • View the order using the "Completed Orders" link under the My Account menu
    • Click the Return Item(s) button.
    • Authorised returns by post. Address details are on returns authorisation.
    • Only authorised returns will be processed.
  • Refund
    • If you are returning items for a refund, please login to your account as per 'How to' and complete the return request.
    • At the discretion of BoatCrewGear.com you may return most new items in resaleable condition within 14 days of delivery for a refund or store credit.
    • Items must include undamaged original packaging and have labels attached and intact.
    • Return delivery costs are your responsibility.
    • Returns maybe subject to a $20.00 restocking fee if the original order was sent post free.
    • Any original postage paid by you is not refundable.
    • SPECIAL ORDERS, SALE, and CLEARANCE ITEMS are firm sale. Refunds only under warranty.
  • Exchange
    • If you are returning to exchange for a different size, please login to your account as per 'How to' and complete the return request.
    • ALL RETURNS FOR EXCHANGE MUST INCLUDE A REPLY-PAID AUSTRALIA POST ENVELOPE for new gear to be sent to you.
    • Products bought on SALE or CLEARANCE may not be able to be exchanged unless other size/colour readily available.
  • Our error - We pay the return shipping costs via Australia Post if the return is a result of our error (you received an incorrect or defective item). Contact us to arrange.
  • Special orders - please note there are no returns or exchanges on special orders unless product is faulty.
  • Any enquiries regarding returns, please use our contact page.

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