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Additional Information

Additional Information
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Currency - All prices are in AUD

Currency - All prices are in AUD
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Boat Crew Gear

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Shipping/returns

Payment

  • Is processed using Mastercard, Visa, or PayPal through our secure online ordering system.
  • Pricing is in Australian dollars, GST inclusive.

Shipping 

  • Shipping charges are FREE for orders over $99.95 (within Australia). For orders under $99.95 a flat rate of just $9.95 applies.
  • Express Post can be selected for $16.95 (for delivery time details please refer to the Australia Post website).
  • We ship all orders from Sydney using Australia Post. Note that there are restrictions on some products. Estimated delivery times by Australia Post here.
  • Not all products are kept in stock and orders may be subject to supplier availability.
  • We currently only ship to addresses in Australia.

Click and collect

  • We offer an order pick up service from Sydney (Balmain) - 7 days. Mon-Fri 8am-4:30pm, Sat-Sun 8am-2pm.
  • Parcels will be left at the main reception of Sydney Harbour Boat Storage at White Bay 6 Marine Park.
  • Select the click and collect option at checkout and you will be notified as soon as your order is ready. Note that you will still need to enter a shipping address - just tick the 'ship to billing address' for speed and ease of process.
  • Regatta pickups are available where we have a popup shop, tick the appropriate box when placing your order.

Returns Policy

  • How to
    • If you need to return an item, login to your account
    • View the order using the "Completed Orders" link under the My Account menu
    • Click the Return Item(s) button.
    • Authorised returns can by by post, or drop off at our showroom. Address details are on returns authorisation.
    • Only authorised returns will be processed.
  • Refund
    • If you are returning items for a refund, please login to your account as per 'How to' and complete the return request.
    • You may return most new items in resaleable condition within 14 days of delivery for a refund or store credit.
    • Return delivery costs are your responsibility.
    • Returns maybe subject to a $20.00 restocking fee if the original order was sent post free.
    • Any original postage paid by you is not refundable.
    • SPECIAL ORDERS are firm sale. Refunds only under warranty.
  • Exchange
    • If you are returning to exchange for a different size, please login to your account as per 'How to' and complete the return request.
    • ALL RETURNS FOR EXCHANGE MUST INCLUDE A REPLY-PAID AUSTRALIA POST ENVELOPE for new gear to be sent to you.
    • Products bought on SPECIAL or CLEARANCE may not be able to be exchanged unless other size/colour readily available.
  • Our error - We pay the return shipping costs via Australia Post if the return is a result of our error (you received an incorrect or defective item). Contact us to arrange.
  • Special orders / embroidery / logo jobs - please note there are no returns or exchanges on special orders unless product is faulty.
  • Any enquiries regarding returns, please use our contact page.

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