Payment
- Is processed using Mastercard or Visa through our secure online ordering system.
- Pricing is in Australian dollars, GST inclusive.
Shipping
- PLEASE NOTE THAT 19 APRIL - 6 MAY 2024 inc. THERE WILL BE NO CLICK & COLLECT OR EXPRESS POST SERVICE.
- ALL OTHER ORDERS WILL BE PROCESSED AS USUAL, THOUGH MAY TAKE AN EXTRA DAY FOR DESPATCH.
- Shipping charges are FREE for orders over $200.00 (within Australia). For orders under $200.00 a flat rate of $14.95 applies.
- Express Post can be selected for $19.95 (for delivery time details please refer to the Australia Post website).
- We ship all orders from Sydney using Australia Post. Note that there are restrictions on some products. Estimated delivery times by Australia Post here. General information regarding delivery speeds and coverage for Australia Post here.
- As soon as your order is shipped you will receive an email with a link and an Australia Post tracking number. Delivery times/progress can be accessed through the Australia Post parcel tracking website page.
- Not all products are kept in stock and orders may be subject to supplier availability.
- Product color may vary slightly due to photographic lighting sources or your monitor settings.
- We currently only ship to addresses in Australia.
- If incorrect address supplied, re-post will be charged at cost.
Click and collect
- FREE regatta pickups are available where we have a popup shop.
- Order online, select the same billing to/shipping to address, then select the appropriate box under shipping methods.
- Click and collect is also available at Georges River 16ft Sailing Club in Sydney by appointment. Contact us to arrange.
Returns Policy
- How to
- If you need to return an item, login to your account
- View the order using the "Completed Orders" link under the My Account menu
- Click the Return Item(s) button.
- Authorised returns by post. Address details are on returns authorisation.
- Only authorised returns will be processed.
- 'Change of mind' returns are not generally authorised. A return request must be submitted.
- Refund
- If you are returning items for a refund, please login to your account as per 'How to' and complete the return request.
- At the discretion of BoatCrewGear.com you may return most new items in resaleable condition within 14 days of delivery for a refund or store credit.
- Items must include undamaged original packaging and have labels attached and intact.
- Return delivery costs are your responsibility.
- Returns maybe subject to a $20.00 restocking fee if the original order was sent post free.
- Any original postage paid by you is not refundable.
- SPECIAL ORDERS, SALE, and CLEARANCE ITEMS are firm sale. Refunds only under warranty.
- Exchange
- If you are returning to exchange for a different size, please login to your account as per 'How to' and complete the return request.
- ALL RETURNS FOR EXCHANGE MUST INCLUDE A REPLY-PAID AUSTRALIA POST ENVELOPE for new gear to be sent to you.
- Products bought on SALE or CLEARANCE may not be able to be exchanged unless other size/colour readily available.
- Our error - We pay the return shipping costs via Australia Post if the return is a result of our error (you received an incorrect or defective item). Contact us to arrange.
- Special orders - please note there are no returns or exchanges on special orders unless product is faulty.
- Any enquiries regarding returns, please use our contact page.