Shipping
- We currently only ship to addresses in Australia.
- Shipping charges are FREE for orders over $200.00*. For orders under $200.00 a flat rate of $14.95 applies.
- Express Post can be selected for $19.95 (for delivery time details please refer to the Australia Post website).
- * Some bulkier products have a fixed shipping charge and are only available with standard Australia Post delivery.
- We ship all orders from Sydney using Australia Post. Note that there are restrictions on some products. General information regarding delivery speeds and coverage for Australia Post here.
- As soon as your order is shipped you will receive an email with a link and an Australia Post tracking number. Delivery times/progress can be accessed through the Australia Post parcel tracking website page.
- Not all products are kept in stock and orders may be subject to supplier availability.
- Product color may vary slightly due to photographic lighting sources or your monitor settings.
- If incorrect address supplied, a re-post charge will be incurred.
Payment
- Is processed through our secure online ordering system.
- Pricing is in Australian dollars, GST inclusive.
Click and collect
- FREE regatta pickups are available where we have a popup shop.
- Order online, select the same billing to/shipping to address, then select the appropriate box under shipping methods.
- Please note we do not have a physical shop.
Returns Policy
- How to
- If you need to return an item, login to your account
- View the order using the "Completed Orders" link under the My Account menu
- Click the Return Item(s) button.
- Authorised returns by post. Address details are on returns authorisation.
- Only authorised returns will be processed.
- 'Change of mind' returns are not generally authorised. A return request must be submitted.
- Refund
- If you are returning items for a refund, please login to your account as per 'How to' and complete the return request.
- At the discretion of BoatCrewGear.com you may return most new items in resaleable condition within 14 days of delivery for a refund or store credit.
- Items must include undamaged original packaging and have labels attached and intact.
- Return delivery costs are your responsibility.
- Returns maybe subject to a $20.00 restocking fee if the original order was sent post free.
- Any original postage paid by you is not refundable.
- SPECIAL ORDERS, SALE, and CLEARANCE ITEMS are firm sale. Refunds only under warranty.
- Exchange
- If you are returning to exchange for a different size, please login to your account as per 'How to' and complete the return request.
- ALL RETURNS FOR EXCHANGE MUST INCLUDE A REPLY-PAID AUSTRALIA POST ENVELOPE for new gear to be sent to you.
- Products bought on SALE or CLEARANCE may not be able to be exchanged unless other size/colour readily available.
- Our error - We pay the return shipping costs via Australia Post if the return is a result of our error (you received an incorrect or defective item). Contact us to arrange.
- Special orders - please note there are no returns or exchanges on special orders unless product is faulty.
- Any enquiries regarding returns, please use our contact page.