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Currency - All prices are in AUD

Currency - All prices are in AUD
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Boat Crew Gear

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Shipping/returns

Shipping 

  • Shipping charges are FREE for orders over $150 (within Australia). For orders under $150 a flat rate of $13.95 applies.
  • Express Post can be selected for $19.95 (for delivery details please refer to the Australia Post website).
  • We currently are only able to ship to addresses in Australia for orders processed through the website.
  • We ship all orders using Australia Post. Note that there are restrictions on some products.
  • Not all products are kept in stock and orders may be subject to supplier availability.
  • For orders with delivery outside Australia, please contact us.

Pricing

  • Pricing is in Australian dollars, GST inclusive.

Click and collect

  • We offer an order pick up service from Sydney (Balmain) - 7 days. Mon-Fri 8am-4:30pm, Sat-Sun 8am-2pm.
  • Parcels will be left at the main reception of Sydney Harbour Boat Storage.
  • Select the click and collect option at checkout and we will contact you as soon as your order is ready. Note that you will still need to enter a shipping address - just tick the 'ship to billing address' for speed and ease of process.
  • Regatta pickups are available where we have a popup shop, tick the appropriate box when placing your order.

Returns Policy

  • How to - If you need to return an item, just login to your account, view the order using the "Completed Orders" link under the My Account menu, and click the Return Item(s) button. Returns can by by post, or drop off at our showroom.
  • Refund - You may return most new, unopened items within 14 days of delivery for a refund. Return delivery costs are your responsibility. Returns maybe subject to a $20.00 restocking fee if the original order was post free.
  • Exchange - If you are returning to exchange for a different size, please login to your account as per 'How to' and complete the return request. All returns for exchange MUST include a reply-paid Express Post or Parcel Post envelope for new gear to be sent to you.
  • Our error - We pay the return shipping costs via Australia Post if the return is a result of our error (you received an incorrect or defective item). Contact us to arrange.
  • Any enquiries regarding returns, please use our contact page.

Payment

  • Is processed using Mastercard, Visa, or PayPal through our secure online ordering system.

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